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faqto solve your doubt

  • What is your company history?

    YUSON has been dedicated to the design, manufacturing, and marketing of bathroom and kitchen products since its establishment by a group of energetic and professional people in the year 2009.

    After a decade of development, together with our constant investment in outstanding manufacturing facilities for taps and mixers, brass fittings, shower systems, and ceramic products, YUSON stands for reliable quality bathroom and kitchen products that are appreciated by customers all over the world.

    We gained a reputation for our wide range of innovative products, reliable quality, fast and efficient services, and professional teamwork provided to our customers.


  • Are you a direct manufacturer or trading company?

    Yuson has been doing both manufacturing and trading, specializing in bathroom and kitchen products since 2009.
    We have manufacturing plants specialized in the production of faucets, showers, and ceramics, also with strong ability to provide one-stop bathroom and kitchen products solutions to our customers;

  • How many employees of your comany? what about the technicians?

    There are around 170 employees in our Taizhou plant, and 8 technicians included;

    There are around 30 employees in our Ningbo plant, and 2 technicians included;

    There are around 210 employees in our Chaozhou plant, and 10 technicians included;

  • Where are your main markets?

    Our products are mainly exported to Europe, America, Asia and also Australia, Africa countries. Such as Germany, France, Italy, Poland, and Spain from Europe, and the USA, Canada, Mexico, Brazil, and Argentina from America, and also South Africa, Thailand, Philippines, etc.

    For different markets, we have related certifications, such as KTW, DVGW, ACS, WRAS, CE, WATERMARK, UPC, CUPC, etc. For more details, please check it with our sales teams.




  • Are you selling to Amazon dealer?

    We are working with many customers who are in the Amazon business, and we can always support you with one-stop solutions;

    1, Professional product design and development ability, to offer continuous provision of new products;

    2, With our graphic design team that can always support our customers with high-resolution product photos, HD videos, technical drawings,s and layout design;

    3, Great support in packing design;

    4, DAP, DDP delivery solution;

    5, Dropshipping available;

    6, Small quantity order acceptable;

  • Can you support construction requirements?

    We are working with many construction customers, with rich experience in building materials.

    As a one-stop building materials provider, we could be your buying office in China, to work and support your whole project. We can provide a full range of bathroom and also kitchen products, such as faucet bathroom accessories, shower systems, bathtubs, vanities, toilets, kitchen sinks, shower enclosures, bathtubs, tiles, SPC floors, etc.

    From the 1st beginning, our team could work against your architectural drawings and provide materials offered according to your budget.

    Once confirmed, we will arrange mass production, and collect all materials for delivery, and we will arrange inspection 100% before each delivery.

    We will always offer 1% of the extra materials and spare parts for all your orders.


  • Are you working with E-commerce customers?

    We can always support our E-commerce customers with one-stop solutions;
    1, Professional product design and development ability, to offer continuous provision of new products;
    2, With our graphic design team that can always support our customers with high-resolution product photos, HD videos, technical drawings,s and layout design;
    3, Great support in packing design;
    4, DAP, DDP delivery solution;
    5, Dropshipping available;
    6, Small quantity order acceptable;

  • What products can you offer?

    Products of faucets, shower products, ceramic sanitary, and also bathroom accessories, and bathroom furniture are our main products. 
    Yuson's Products Position and Strategy

    • Focus on Quality: Ensure that the products we export meet high-quality standards for all quality levels, OPP, MPP, and HPP. Even in the OPP ranges, we are offering related higher quality than the mass markets. Reputation and customer satisfaction are crucial in this competitive market.
    • Market Research: Conduct thorough market research to identify potential markets and understand consumer preferences. Tailor our offerings accordingly.
    • Differentiation: Develop unique selling points (USPs) for our products. Whether it's design, eco-friendliness, or innovative features, differentiation sets us apart.
    • Pricing Strategy: Price our products competitively while maintaining profitability. Consider factors like production costs, shipping, and local market pricing.

    We always remember success in the bathroom export industry requires a blend of business acumen, product excellence, and adaptability to changing market dynamics. 


  • How to guarantee the quality of your goods?

    WARRANTY
    Yuson’s products carry a full warranty against manufacturing defects and workmanship.

    Yuson’s products are warranted for normal use only and exclude defects or damage caused by or resulting from misuse, abuse, neglect, scratches, dents, abrasives, chemicals, improper installation/care/maintenance (whether performed by a plumber, contractor, service provider, or unqualified person) or alteration. 

    This warranty does not apply to the replacement of components where damage is caused by normal wear and tear, dirt, limescale, aggressive air and water conditions, or harsh or abrasive cleansers or materials. 

    If a product is found to be defective, the limit of damage is the cost of the defective material. 

    Yuson reserves the right to discontinue or modify any product or product warranty. This warranty is non-transferable. Yuson is not liable for consequential damage, labor, loss, or expense of any nature whatsoever.

    BATHROOM FIXTURES

    • FFC, FFC
      Yuson’s fireclay, ceramic toilets, and lavatory sinks are warranted for 1 year against manufacturing defects. Yuson’s fireclay and china sinks also carry a 10-year warranty against fading/staining of the glaze. All cracks and chips due to misuse, damage, and improper installation; whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty.
    • BATH FAUCETS AND ACCESSORIES
      Yuson’s faucets and accessories carry a limited lifetime warranty against manufacturing defects in materials and workmanship. Mechanical components are warranted against defects for 5 years from the original faucet purchase. Yuson’s faucets and accessories' Chrome and Brushed Nickel finishes are warranted for 1 year. All other special finishes* carry a 90-day warranty.
    • BATH FURNITURES
      Yuson’s bath furniture carries a 2-year warranty against manufacturing defects and workmanship.
    • SPECIAL FINISHES
      Antique Brass, Antique Bronze, Antique Copper, Biscuit, Black, Oil Rubbed Bronze, Pewter, Polished Brass, Polished Copper, Polished Nickel, Polished Silver, Satin Chrome, Speckled Brass, Silver Pearl, Titanium, Weathered Brass (Living Finish), Weathered Copper (Living Finish), and White are warranted for 90 days. Special Finishes are FINAL SALE.& Please be advised that all special finishes within Yuson’s product offering may vary due to the nature of raw materials during the finishing process. All special finishes will blend but may not be exact.

    KITCHEN FIXTURES
    • STAINLESS STEEL SINKS
      Yuson Stainless Steel Sinks carry a Limited Warranty for 1 year against manufacturing defects. Scratches and dents due to everyday use do not constitute the manufacturer’s defect. Special Order culinary tables and workstations are final sale and have no warranty.
    • FFC SINKS
      Yuson Fine Fireclay China Sinks are warranted for 1 year against manufacturing defects. Yuson Fine Fireclay China sinks also carry a 10-year warranty against fading and staining of the glaze. All cracks and chips due to misuse, damage, and improper installation; whether performed by a plumber, contractor, service provider, or unqualified person, will void the warranty.
    • KITCHEN FAUCETS AND ACCESSORIES
      Yuson Kitchen Faucets carry a Limited Warranty against manufacturing defects in materials and workmanship. Mechanical components, which are wear-and-tear parts, are warranted for 1 year. Yuson Chrome and Brushed Nickel finishes are warranted for 1 year. All other special finishes* carry a 90-day warranty.
    • GRIDS, STRAINERS, DRAINS
      Yuson grids, drains, and basket strainers carry a 1-year warranty against manufacturer’s defects.&Warranty term covers Chrome and Brushed Nickel finishes, all other special finishes* carry a 90-day warranty.


    contact us for more information
    [email protected]
    www.yusongroup.com

  • Do you offer customization options for bathroom fixtures?

    Yes, we professional in the business of OEM and ODM production that provides customization services for finishes, colors, and dimensions. 
    We can arrange customized production according to your requirements from the tooling process, raw materials, components, and finishing, to packing, logistics, and more.
    If you need such services, please let me know the specific customization requirements, and I will get back to you as soon as possible.
    We can always support you with packing and graphic design, you can send us your layouts, or just your idea if you don't have layouts, we will do the rest.
    Contact our sales team for details.

  • What payment methods do you accept?

    We accept various payment methods, including bank transfers, credit cards, and PayPal. When we quote for you, we will confirm with you the way of transaction, FOB, CIF, CNF, etc.

    For regular orders, we accept a 30% deposit before production and a 70% balance against a copy of the Bill of Lading by T/T. And by irrevocable L/C will also be acceptable.

  • What materials are your bathroom products made from?

    Our products are crafted from high-quality materials such as brass, zinc, stainless steel 304 and 316l, and also ceramic, porcelain, and all kinds of new materials that could be applied to bathroom products.

  • What is the lead time for product delivery?

    Usually, our lead time is 30 days, however, the lead time varies based on the product type and quantity. Our team will provide specific details upon order confirmation.

  • Can I request product samples?

    Yes, we offer samples for evaluation. Please reach out to our customer service team to request samples.
    mailto: [email protected]

  • How can I place an order?

    You can select the items that you found interesting and put into the wishlist, and send us an inquiry through our website, or by email to connect with our sales team directly for a quotation.
    mailto: [email protected]

  • How long can I get feedbacks after we sent the inquiry? 

    Every of your inquiries will be replied within one working day.

  • How to deliver the goods to us?

    Usually we will ship the goods to you by sea, which is the most convenient and economical delivery.

    Of course, if you are in urgent, we can also arrange delivery by air, obviously, it is much high cost.

    If you are in Europe, by train will be a compromised choice between by sea and by air, cost less than by air, 2 weeks faster than by sea.

     

  • What would you do on quality claims?

    Yuson is a responsible and trustworthy company who respect his name and brand so much. We treat our company's reputation as the most important asset.

    Once you receive the goods and find quality problems, please try to provide us as many pictures or video as possible to show how is the problem. We will analyze on it and to find out what isthe problems, and to make sure it is an individual problem or a batch problem.

    At the same time, we will activate our internal correction and prevention mechanism to analyze the cause and provide solutions. Usually, we will give you a reply within 3 working days.

    And Yuson will always take his responsibility.

  • Can you assist with product installation guidelines?

    We provide installation manuals and videos. For specific queries, feel free to contact our technical support team.

  • How to maintain bathroom fixtures?

    Refer to our care instructions provided with each product. 
    Certainly! Proper maintenance and regular cleaning are essential for keeping your bathroom fixtures in top condition. Here are some tips for maintaining and cleaning bathroom fixtures:

    · Faucets and Showerheads:
       - Regularly wipe down faucets and showerheads with a soft cloth to remove water spots and soap residue.
       - For hard water stains, use a mixture of equal parts white vinegar and water. Soak a cloth or sponge in the solution, apply it to the affected areas, and let it sit for a few minutes. Rinse thoroughly and dry.
       - Avoid using abrasive cleaners or scrub brushes that can scratch the surface.

    · Toilets:
       - Clean the toilet bowl using a toilet brush and a mild toilet cleaner. Pay attention to the waterline and under the rim.
       - For stubborn stains, sprinkle baking soda into the bowl, add vinegar, and let it fizz. Scrub and flush.
       - Wipe the exterior surfaces with a damp cloth and mild soap.

    · Sinks and Countertops:
       - Wipe down sinks and countertops daily to prevent soap scum buildup.
       - Use a non-abrasive cleaner or a mixture of mild dish soap and warm water.
       - Avoid leaving toothpaste or other products on the surface for extended periods.

    · Bathtubs and Showers:
       - Regularly clean the tub or shower enclosure to prevent mold and mildew.
       - Use a gentle bathroom cleaner or a mixture of vinegar and water.
       - Scrub grout lines with an old toothbrush to remove any discoloration.

    · Mirrors and Glass Surfaces:
       - Spray glass cleaner on mirrors and wipe them clean with a lint-free cloth.
       - For water spots, use a mixture of vinegar and water.
       - Be gentle with framed mirrors to avoid damaging the frame.

    · Stainless Steel Fixtures:
       - Wipe stainless steel fixtures with a soft cloth and mild soap.
       - Avoid using abrasive pads or steel wool, as they can scratch the finish.
       - Dry thoroughly to prevent water spots.

    · General Tips:
       - Avoid harsh chemicals that can damage finishes or discolor surfaces.
       - Regularly check for leaks and address them promptly.
       - Keep drains clear by using drain covers and removing hair and debris.

    Remember to follow the guidelines for specific care instructions. With proper maintenance, your bathroom fixtures will remain functional and beautiful for years to come!



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